• Phil
    Phil Owner/Founder

    As someone who has always enjoyed carpentry and handyman work, Phil found his passion in home-improvement, gaining repeat customers along the way.  He believes that fair pricing and customer satisfaction are key components to a successful business. Phil is committed to seeing his business grow, yet wants to treat each customer individually as a part of the Highland Contractor family. He and his constant companion Max (his Beagle/Corgi Mix who you may have seen in our commercials and on our billboard) reside in the city of Rochester.

  • Kate
    Kate Office Manager

    A graduate of SUNY Brockport, Kate manages the office and is responsible for everything from accounting and human resources to marketing. Coming from a large retailer, Kate believes in the small-business atmosphere because it is “more of a family, everyone is flexible and dedicated”.  We love Kate’s super-organization skills and of course, Albus, her beloved office-mate.

  • Gabe
    Gabe Scheduling Specialist

    Gabe is our Scheduling Specialist and comes to us with extensive experience in customer service. Previously employed by Home Depot, Gabe is knowledgeable in all aspects of home improvement. Gabe also worked with the food truck, Smokin’ Petes BBQ making their award winning Loaded Tots (if you haven’t had them, they are a must try!)

    Gabe loves working with Highland Contractors and enjoys getting to hang out with “The Bosses” (especially at lunch time) every day.

  • Marshall
    Marshall Sales

    With over 20 years of experience in sales/marketing, Marshall has been with Highland Contractors for a little over a year and is originally from Rochester.  He enjoys golfing, fishing and holds a 3rd degree Black Belt. Marshall says that he wouldn’t be working anywhere that “didn’t believe in quality installation, fair pricing and integrity”.

  • Crystal
    Crystal Receptionist/Customer Service Specialist

    Crystal- Born in Los Angeles California, Crystal brings the Sunshine to Rochester, NY. She is the first face you see when you come to Highland and lights up the office with her positive attitude and amazing customer service. Originally she had gone to school for Cosmetology and worked as a stylist for a decade. She then moved to San Diego, where she worked as a Manager for a Bed & Breakfast. She transferred her customer service experience to Highland and has been a great fit for our team! She enjoys hiking, traveling, crafting, and loves cats!

  • Hank
    Hank Sales

    Hank brings over a decade of experience in contracting and has been with Highland Contractors since 2009. He graduated with a degree in Communications, which serves him well in his position in sales. He really enjoys meeting new people, making new contacts and the friendships that develop as a result. Hank says Highland Contractors is “very family-oriented. We look out for each other and Phil is great, very helpful”. Hank resides in Greece, NY with his wife and two boys.

  • Chris
    Chris Sales

    As a former installation expert for over a decade, Chris has a breadth of experience in the “field”, including signature jobs like repairing the carousel’s roof at Seabreeze.  His technical knowledge and his attention to quality supplement his outgoing personality and desire to help people.  Chris, like many employees at Highland Contractors, really appreciates the family-oriented atmosphere.  He lives with his wife and 3 kids in Webster.

  • The Bosses
    The Bosses Mascots

    We love our faithful office companions!  Phil’s Max (Beagle) is our favorite mascot, TV celebrity, and designated eater.  We’ve all learned the hard way that any unattended lunches are not safe when Max is around – even in the trucks!  Kate’s playful Albus (Yellow Lab) is always there to greet staff and customers at the door.  His bark is loud but he’s just a big, sweet, loveable boy.  Melisa’s big girl Sally (Dane/Lab) doesn’t move around much, but she’ll always get up for a little love.  Any day is better spent with the pups!

  • Heather
    Heather Client Outreach Specialist

    Heather joins our team as our Client Outreach Specialist with an eclectic background of experience and education. She went to Johnson & Wales University where she studied Culinary Arts and Sports & Events Management. From there she has worked with world-renowned chefs, famous athletes, and entertainment stars. She took those skills, added a marketing aspect and has increased sales for multiple companies. When not in the office she enjoys photography, writing, nature, her five cats and most of all, her new son Harrison (Harry or Bubbas for short) GO LEAFS GO!

  • Brian
    Brian Sales

    Brian comes to us with more than 25 years of experience in the home improvement industry. Currently residing in the North Winton Village of Rochester, Brian has very deep ties to the community.  When he’s not traveling, supporting the local music scene, or spending time with his large family, he is building a loyal customer base. Brian said his favorite thing about working for Highland Contractors is that we are a family oriented environment!

Rochester, NY Roofing and Siding Contractors
I was very happy with the quality of work and level of professionalism from the work crew.
Jessica